FAQ

Frequently asked questions and their answers are posted here. Do you have a question that is not listed here? Please contact us here

Shipping

  • Shipping to addresses within Japan costs 300 yen (compact size) and 750 yen (size 60cm and above). For deliveries to Hokkaido, Okinawa, some remote islands, and certain other areas, additional shipping charges may apply. If this applies, we will contact you by email after your order is confirmed.
    For more details on our shipping policy, please refer to our Shipping Policy.

  • Domestic shipping may take up to 5 business days.
    International shipping may take up to 14 business days.
    Due to global supply chain disruptions, deliveries may take longer than usual.

  • Yes, we offer free shipping on domestic orders over ¥10,000. Please check your cart for current free shipping campaign details.

  • Yes, we ship worldwide. Please note that international shipping is not eligible for free shipping, and shipping costs may vary by region.

  • Please refer to our list of shipping regions here. If your country or region is not listed, please feel free to contact us and we will be happy to discuss further details with you.

Returns and Refunds

  • Yes, we offer full and partial refunds. Please contact us for details on our refund policy.

  • You can submit a refund request within one month of purchase.

  • You may be eligible for a full refund if the product and packaging are unopened and undamaged.
    You may be eligible for a partial refund if the packaging has been opened and the product has been used. If the product is damaged and the damage is not covered by the warranty, you will not be eligible for a refund.
    Please refer to our Terms of Service to determine if you are eligible for a refund.

  • For orders not eligible for free shipping, all shipping costs (including return shipping) will be borne by the customer.

  • For orders with free shipping, customers are only responsible for return shipping costs.

Warranty and repairs

  • All products handled by our company are subject to quality control.

    The warranty covers manufacturing defects. This warranty covers defects in manufacture, design, or materials. If you notice a defect, please contact us within two months.

    Impact, improper use, or other issues not resulting from manufacturing defects are not covered by the warranty.

  • We do not currently offer extended warranties.

Payment and Security Management

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All transactions and crucial customer data are processed quickly, easily, and securely.

    For more information about our secure checkout system (powered by Shopify), please click here.

  • For more information, you may also want to read Shopify’s Terms of Service or Privacy Policy.

  • We accept payments from major credit card companies, including Visa, Mastercard, and American Express.